Email setup troubleshooting guide If you cannot get your email account to work in your email client, this guide can help you figure out what is wrong. Step 1 - Check our status page It's possible that you cannot log in due to maintenance or issues on our servers. Please check our status page on status.cloudresolve.net to rule out any system problems. If there are no known issues, continue to the next step. ________________________________________ Step 2 - Log in to Webmail Go to mail.cloudresolve.net and try to log in to Webmail. That way you can make sure that the account is working as expected. If you cannot log in, go to Mail Administration in your control panel and check or change the following settings: • Make sure the account is created under Accounts and not as an Alias. • Check that the account is active. • Change the password, wait 5 minutes and try to log in again. If you still cannot log in to Webmail with your new password, please contact our support, otherwise continue this guide. ________________________________________ Step 3 - Check your settings Check if you are using the correct account settings in your email client. Maybe you made a typo or added an extra space. Tip: Are you using Outlook 2016 on Windows? Check our dedicated guide: Where can I find the server settings in Outlook 2016? User name: your complete email address Password: the one you use for webmail Incoming server: imap.cloudresolve.net Outgoing server: send.cloudresolve.net Authentication for the outgoing server If you are using Outlook you may need to select outgoing server authentication. It is your complete email address and password, the same as for the incoming server. Check port numbers Under advanced settings you can see if you are using the right port numbers. Depending on your client and internet provider, you may need to use different ports. • For your incoming server, use port 993 with SSL • For your outgoing server, try the following combinations: - 465 with TLS/SSL (recommended) - 587 with STARTTLS - 25/2525 with none (not recommended) Root folder path In some email clients you can specify the root folder path, under advanced settings. The correct path is INBOX, with capital letters. Is it still not working? Please continue to step 4. Note: We recommend using IMAP to set up your email account. However, if you want to use POP, you need the following settings for the incoming server: pop.cloudresolve.net - port 995 - SSL. ________________________________________ Step 4 - Check your internet connection It is possible that your firewall, antivirus or network settings are blocking your email program. • Temporarily disable your firewall and antivirus and try again. • If you are on a school or work network certain ports might be blocked. Try to connect when you are on a different network, for example your mobile provider. ________________________________________ Step 5 - Contact our support If it still doesn't work, please contact our support so we can help you figure out what is wrong.
Sie sind vermutlich noch nicht im Forum angemeldet - Klicken Sie hier um sich kostenlos anzumelden